Click Run to launch the Run dialogue box.ģ. Click Apply and OK under the Print Server Properties window.ġ6. If listed, please click on it and choose Removeġ5. Click Print Server Properties at the topġ2. Once your HP Officejet is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. If you see if please right click on it and choose ' Remove' or ' Delete'ġ0. In Devices and Printers look for your HP Officejet. Click Devices and Printers to launch the window.ĩ. Once the uninstall has completed successfully please close Programs and Features.Ĩ. Please follow any onscreen prompts to complete the uninstall.
If you see your HP Officejet listed, click it and choose Uninstall.ĥ. Please scroll down the list and look for your HP Officejet. In Programs and Features, a list of programs installed on your computer will populate. Click Programs and Features to launch the window.Ĥ. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.ģ. If using a USB Cable connection between your printer and computer, please disconnect that cable now.Ģ. To resolve this conflict, can I please have you follow all of the steps below. Thank you for including all of the troubleshooting steps the you have completed prior to reaching out for support. I would like to assist you today with resolving this driver conflict.
#HP 3020 SCANNER NOT RECOGNIZED BY WINDOWS FAX AND SCAN DRIVERS#
I see that since updating your computer to Windows 10 you are no longer able to scan from your HP Officejet 6310 All-in-One Printer as the scan drivers are not recognized.